SlotLords Casino is committed to handling personal information transparently and lawfully. The following text describes which categories of data we may collect, the purposes behind that processing, and the rights you can exercise as a registered user.
Information collected during registration and play
When you open an account we gather identifying details such as full name, residential address, date of birth, and contact channels. These elements allow us to verify eligibility and comply with anti-money-laundering obligations attached to our Curaçao licence.
Throughout your time on the platform we record gameplay metadata, deposit history, device fingerprints, and IP addresses. This technical layer supports fraud prevention and helps reconstruct events if you ever submit a complaint.
Purposes of processing
Personal data is processed primarily to provide the gambling services you request, to verify the legality of each transaction, and to investigate suspicious patterns that may indicate collusion or third-party abuse.
Aggregated, non-identifying statistics inform product roadmap decisions and help our content team curate the lobby. Direct marketing — push notifications, newsletters, SMS — is sent only after you tick the corresponding consent box, and you may withdraw permission at any time.
Sharing with trusted partners
We work with payment processors, identity verification providers, hosting infrastructure, and analytics vendors. Each partner signs a contractual addendum that obliges them to apply equivalent security and confidentiality standards.
Information may also be disclosed when a court order, regulatory request, or fraud investigation legally compels us to do so. Whenever possible, we notify the affected user before responding.
Retention timelines and storage
Account records are kept for the duration of the contractual relationship and for a minimum of five years afterwards, in line with anti-money-laundering rules applicable to Curaçao-licensed operators.
Servers are located within data centres certified to ISO 27001. Encryption in transit relies on TLS 1.3, while sensitive payloads at rest are protected with AES-256.
Your rights and how to exercise them
Canadian residents may request a copy of the personal information held about them, correct inaccurate records, and ask for deletion when no legal obligation requires further retention.
Requests should be addressed to our Data Protection Officer through the contacts below. We aim to respond within thirty calendar days and may ask for additional proof of identity before releasing sensitive material.
This document offers a plain-language overview of our privacy practices. Where Canadian provincial privacy statutes or the Curaçao licensing framework impose stricter requirements, those provisions take precedence over the wording above.
